September 16, 2020
One of the most important things within the Higher Education industry is to ensure that your students are satisfied. A simple way to do this is to implement an SAP platform as your ERP system. SAP can deliver the ultimate customer experience to students, professors, administrators, and advisors. Creating a unified experience brings universities together. As for research companies, SAP can streamline the research study process through digital automation and more. Not only does SAP keep educational institutions better organized, but it helps them plan for the future.
SAP Predicts that by 2025 outreach and support will be the worldwide keys to compete in the education industry. Creating personalized interactive relationships and focusing on continuous student engagement is what keeps students satisfied. SAP reports some key value drivers are results of a minimum of 10% savings in total costs and a 10-20% increase in customer satisfaction.
1) Deliver Advanced Academic & Commercial Research Results
With SAP Predictive Analytics and SAP Analytics Cloud, track and trace all aspects of your research process, from ongoing activities to funding. With predictive modeling capabilities you are able to automate and create algorithms tailored to your needs. With SAP Innovation Management, keep up with the ever-changing business ecosystem, staying innovative at all times. Utilize this platform to manage your university's ideas and publications pipeline, view all activities at once, and monitor your content development projects in real-time. For sponsored projects, allow key researchers to easily follow compliance guidelines.
2) Easily Track Revenue From Grants
With SAP Customer Experience, an all-in-one integrated system, manage grant budgets easily. For the payment process, streamline reporting project management, follow budgets, and improve timing and accuracy of payments with SAP S/4HANA. Follow sponsor requirements with automated compliance closeout rules as well. Standardize your budget and gain insights into your financial data to create the most optimal decisions when it comes to allocating funds.
3) Improve Admissions Process
Accelerate the student admissions process, organize and enhance student personal information and achievements, along with their grades, all the way up until graduation. Follow rules for individual degree requirements and monitor student progress towards graduation. Manage your curriculum and optimize it to be as useful as possible for your university using SAP S/4HANA. Avoid system malfunctions and schedule timely maintenance to avoid gaps in recruiting key students.
SAP's New World Scenario for the Admissions Process
4) Engage Your Students
Create personalized buying experiences for students, whether it is for books, apparel, or food on campus. Recruit impressive prospects to attend your university by creating appealing campaigns and with cross-channel touchpoints. Follow the student customer journey and gain insight into their behaviors and interests to promote a personalized experience that will fit with their vision of an ideal university. Collaborate within the comprehensive platform to deliver this content on social media to keep your brand in their minds, engaging them at every possible touchpoint in the recruitment process.
5) Create a Comprehensive Overview of Student Progress
Support academic advisors and administrators by giving them a single, comprehensive view of all student data. Gain insight into student performance and engagement, providing you the information to make changes to help them become the most successful in their academic careers. Keeping track of the success of students allows universities to change their curriculum to ensure that only resourceful classes are being held, saving time and money. Send out automated warnings for poor performance to help always keep your students aware of their grades. Boosting retention rates will raise graduation rates and will ultimately lead to alumni satisfaction and donations.
With more students participating in virtual lectures and online discussions it is increasingly important to organize your university to ensure student satisfaction throughout this time. If anything, the COVID-19 pandemic should accelerate the digital transformation of the higher education and research industry, bettering it for the future. SAP can transform both higher education institutions and research companies by helping them gain insights with real-time advanced analytics and an all-in-one platform that yields better decisions, improved internal processes, customer satisfaction, and increased return on investment.
Approyo is a global Managed Solutions Provider specializing in SAP solutions and services. We provide implementations, upgrades, migrations, and have experience in supporting any SAP core competency, from R/3 to the latest SAP S/4HANA. Whether it’s a large instance project or ongoing 24/7 SAP Basis Support, we are here to steer our clients to success. Creating tailored solutions packages to fit our clients' business needs, we strive to digitally transform business for the better.
