Key Pillars for Digital Transformation
Digital transformation is the profound and accelerating transformation of business activities, processes, competencies and models to fully leverage the changes and opportunities of digital technologies and their impact across society in a strategic and prioritized way.
The development of new competencies revolves around the capacities to be more agile, people-oriented, innovative, customer-centric, aligned and efficient with present and future shifts in mind. Digital transformation is a journey with multiple connected intermediary goals, in the end striving towards continuous optimization across processes, divisions and the business ecosystem of a hyper-connected age where building the right bridges in function of that journey is key to succeed.
Business leaders need to digitally transform across key pillars:
Assets and Internet of Things - How can I better utilize my products and assets?
Analyze sensor data from products, and deliver outcome-based experiences
Monitor assets on the factory floor to predict failure and decrease downtime
Gain instant visibility into whereabouts of in-transit materials to drive new scheduling efficiencies
Customer Experience - How can I deliver an omnichannel experience?
Personally with one-to-one marketing
Personalize products and offerings by slicing and dicing customer data on the fly
Predict customer behavior, and make context-relevant product recommendations
Core Business Processes - How can I digitize my core?
Move away from lengthy and time-consuming batch processes
React quickly to market signals happening in real-time across the value chain
Connect my enterprise to people, devices, business and social networks
Workforce Engagement - How can I better engage my workforce?