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Ask Approyo: How can SAP S/4HANA impact the Public Sector?

Updated: Jun 10, 2020

In today’s digital society, there is immense pressure on government agencies to deliver on their fundamental mandate: to provide services, to protect the society, and to enable economic prosperity. Governments on all levels are facing new pressures and challenges. Digitally experienced citizens demand the service level and customer experience they know from shopping, banking, and social media. Disasters happen more often, and with a bigger impact. Globalization puts businesses and governments under pressure.

This new digital reality has a big impact on governments at all levels. In a totally connected world, government actions and their impact are increasingly influenced by all sorts of events in other parts of the world, which increases complexity and impedes decision making. Furthermore, digitalization drives a great deal of transparency and puts decision makers under pressure, as their actions and the respective consequences are publicly evaluated and discussed in real time. On the other hand, digitization offers many opportunities for government agencies. Policies and decisions have much better outcomes when they are based on citizens’ insight and ideas. Analysis of sentiments expressed in social networks and e-participation tools help governments understand the electorate. Agencies also have the opportunity to use data to drive policy decisions, set goals, measure performance, and increase government transparency –thus acting on facts and insights rather than on beliefs and opinions. It is important to recognize that, at the heart of all the threats and opportunities, digitalization will allow government agencies to serve their citizens better than ever.

To succeed, governments will need to put in place a coherent digital vision with a clearly articulated road map for their digital transformation. In particular, they will need to address new government models such as the individualization of government services –“government made for me” –or the possibility to scale operations up (and down) swiftly, smoothly, and productively across networks of resources. At the same time, governments are transitioning from being a provider of services to an enabler. To execute on this, government agencies not only will need to reengineer their business processes, but they will also have to evaluate if they have the right technology platform that can deliver on their vision.

This platform requires an IT architecture that provides both stability and long-term reliability for core government processes, and, at the same time, allows for flexibility in areas where change is happening on a constant basis. The digital core is the foundation for the core processes that need to run consistently and flexibly. It provides uninterrupted, real-time transactions and analytics; the ability to work with Big Data; and connectivity to line-of-business (LoB) extensions that enable supporting processes such as talent sourcing or emergency response.

SAP S/4HANA was developed specifically to represent the digital core in this “bimodal IT architecture.” It provides government agencies with a proven framework to adopt industry best practices while attaining operational excellence –across core financial, procurement, and planning processes.

Public Sector Financials

  • Provide holistic overview on budget situation, approval requests and alerts

  • Tailored exception handling

  • Increase user productivity


  • Complete requesting process is supported in the SAP Fiori user experience

  • Role based and quick access to the procurement information needed to analyzing purchasing spend, suppliers and contracts in real-time

Infrastructure Management

  • Reduce costs by rating benchmarks, competitive bidding, volume discounts, leveling, and enforcement of rules

  • Provide visibility with direct access to workforce management

SAP S/4HANA is The Next Generation Business Suite For A Digital World The opportunity exists to transform business processes and achieve the digital transformation of your business with more automation and real-time visibility. Our SAP HANA and Big Data solutions address these important these needs and more. Let us show you today! Set up a free consultation.

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