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The Need for an Intelligent ERP System in the Utilities Industry


Radical change in the utility industry is occurring at a rapid pace. Changes in technologies, business models, standards, and the makeup of utility companies themselves require constant adaptation. Utilities must be able to respond to rapidly changing conditions, yet still comply with all standards. How does a digital core with a true single source of truth help?

Agility A digital core is an IT architecture that offers stability and long-term reliability for core enterprise processes, yet also provides the flexibility to adapt quickly to new opportunities, challenges, and regulations. This solid foundation gives you a single source of truth, which in turn enables flexibility for innovation to accommodate things like new business models, new regulations, and business events, such as mergers or acquisitions.

Managing Big Data Every utility company needs the computing capability to carry out complex algorithms with large data sets to support timely, real-time analysis. Everyone in the company must have access to data they need, whenever and wherever they need it. This is also true for the rest of the utility ecosystem so that suppliers can stay up to date with a company’s orders; customer service agents can see customer history for billing, service, and consumption information; and maintenance teams can accurately monitor asset performance.

Innovation Utilities must transform to grow profits and reduce costs by simplifying their operations. The value of the digital economy is based on how the consumer or “prosumer” (producer and consumer of energy) is served. Value creation often comes from edge solutions that are based on and coordinated by digital core solutions. It is the framework for innovation and business process optimization, connecting the workforce, suppliers, customers, assets, and the supply network.

Analysis It is crucial to get the right information at the right time on the right device. Plant processes are supported or controlled by predictive and self-learning systems that interact with machines and business processes. Predictive analytics and machine learning (ML) accelerate the delegation of business processes and decisions from people to machines. People who need the knowledge have digital access on demand and in real time, regardless of whether they are part of the core or the extended workforce.

Stand apart in a world that never stands still – with SAP S/4HANA powered by Approyo

Your business isn't generic. Your ERP shouldn't be either. SAP S/4HANA powered by Approyo provides utility companies with industry best practices built from decades of experience – and allows them to bring cutting-edge innovation in the cloud to their core processes, be it customer engagement, predictive maintenance, or usage-based billing. So they can attain the operational excellence they need to deliver the ultimate customer experience.

  • Industry Insight - A world of rapid technological change – distributed energy resources, microgeneration, batteries, microgrids, and electrical mobility – and social media adoption is forcing providers of electricity to rethink how they work, the services they provide, and their business models. The most successful companies will flexibly manage demand, enabled by insights garnered from smart technologies.

  • Customer Success - SAP S/4HANA provides re-engineered and simplified business activities transforming the execution from multistep, batch-driven processes with latency in terms of key performance indicators to real-time processes with actionable insights to accelerate invoice processing, increase cash flow, and protect revenue assurance.

  • Productivity Improvement - SAP S/4HANA empowers call-center agents and field workers with an end-user centric, consumer-grade experience because, for utilities, it's the call-center agents that add value to customer engagements and field workers who deliver operational excellence.

  • Cost Savings - SAP S/4HANA powered by Approyo allows for real-time monitoring of asset health and can predict failure before it happens. Maintenance orders are triggered just in time, avoiding unnecessary inspections and decreasing the cost and risk of unplanned failure.

Start your path to the Intelligent Enterprise with Approyo

Bringing SAP S/4HANA and SAP Leonardo technologies together as a digital core results in a more flexible and intelligent enterprise. Approyo provides full SAP service technology with extensive capabilities in consulting, solutions architecture, hosting and managed services, in order to develop the right solution for our customers. Get started today...

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