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5 Ways to Use SAP & Qualtrics for Employee Experience Management


Back in July, SAP announced its intent to take Qualtrics public. While SAP is known for its extensive portfolio of ERP products and software solutions, similarily Qualtrics is known for its' experience data platforms and analytics. Of course, it is important to provide excellent customer experiences, that is the end goal for any organization. Starting with the employees is where you will be able to gain the most benefit. Since it is the employees who are working hand in hand with customers, it is important to keep them in the front of your mind as well. We all know that the happier your employees are, the better they will work. Which is where SAP and Qualtrics come in.


The SAP SuccessFactors HXM Suite uses Operational data (O) such as costs and sales, along with Experience data (X) such as general feelings and feedback, in order to answer the 'why' behind any problems employees may face. Relating these two forms of data allows companies to transform their resources and more, bettering their employee experience, ultimately improving their business as a whole.



1) Improve Employee Engagement

With SAP Qualtrics Employee Engagement, Improve employee engagement with real-time data based on custom surveys and feedback. You can easily see what you're doing right, wrong, and what to change based on employee opinions and beliefs. Track how the actions of your organization affect employee productivity with role-based dashboards tailored to your organization's hierarchy. With this advanced data, create new and improved plans at the management level to improve your company through new practices for employee satisfaction and engagement.


2) Identify Strengths and Growth Opportunities

With SAP Qualtrics 360 Feedback companies are able to identify the strengths and weaknesses of managers and employees through personalized assessments. Not only does this promote productivity, but it allows personal growth, leading your company to a higher level of success in the future. This also helps executives make better decisions in terms of promotions and new hires. You also have the ability to link your reports to your external resources for training and learning management.


3) Retain Top Performers

SAP Qualtrics Employee Lifecycle allows companies to survey employees at the beginning and ending of their time with the company. Gain insights into how well your new employees are adapting to their new role based on the resources and tools you provide them with. With built-in customizable reports, collect data on the reasons why employees choose to leave your company, determine at-risk staff to create changes to ensure employee longevity of your top performers.


4) Improve Technology Experience

With Qualtrics EmployeeXM for IT allows companies to survey employees at the beginning and end of their time with the company. Gain insights into how well your new employees are adapting to their new role based on the resources and tools you provide them with. With built-in customizable reports, collect data on the reasons why employees choose to leave your company, determine at-risk staff to create changes to ensure employee longevity of your top performers.


5) Optimize Employee Benefits

With the SAP Qualtrics Employee allows companies to survey employees at the beginning and end of their time with the company. Gain insights into how well your new employees are adapting to their new role based on the resources and tools you provide them with. With built-in customizable reports, collect data on the reasons why employees choose to leave your company, determine at-risk staff to create changes to ensure employee longevity of your top performers.



Overall, the purpose of SAP and Qualtrics is to engage your employees. Optimizing your employee's resources, roles, and benefits are what will lead to loyal staff. Especially during these times, with many working from home, it is important to listen to employee feedback. Listening to their concerns and taking a new route to fix them, makes them feel heard, ultimately leading them to more success and growth within their careers. When your employees benefit through productivity, so does your business.


If you want to gain more insight into how SAP Success Factors can impact HR & people engagement for your business, click here.



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