With SAP Hybris increase productivity and customer acquisition and amplify customer satisfaction by having relevant and personalized interactions across any channel. Engage your customers in more proactive and meaningful ways by understanding what matters to them in the moment. SAP Hybris delivers rich predictive insight, flawless execution and contextual customer experience throughout your sales and service organizations.
Mobile (on- and offline)
SAP Hybris supports the three key mobile platforms (Android, iOS and Windows) and is available on mobile devices in an offline mode. That means that SAP Hybris can be used on a tablet even if there is no wireless Internet
connection, thus significantly raising user efficiency!
SAP Hybris features, as standard, out-of-the-box integration. Your CRM platform can thus be easily linked to and from many major (3rd party) applications, such as social networks, SAP on-premise solutions or even ERP software from other providers.
SAP offers an extensive Microsoft Excel add-in, as well as one for Microsoft Outlook. The data is constantly synced between SAP Hybris and the Microsoft platform, so that you can choose which platform you work in (bi-directional).
With native SAP ERP and SAP CRM integration and business application mash-ups, you’re always effortlessly up-to-speed on your customers and accounts.
SAP Hybris will grow along with you and is kept up to date. Every quarter (February, May, August and November), SAP launches several new functionalities. Quite often, these updates are inspired by customer feedback, as users are invited to post and vote for the best ideas on SAP’s online.
Multichannel, multi-vendor, multi-language is the set of core features in this application that seems to dazzle every customer that is into this product as an organization. Gartner has positioned SAP Hybris solution in its Magic Quadrant report meant for management of multichannel campaigns.
Omni Commerce Connect is yet another interesting innovation within SAP Hybris that lets businesses network with customers and clients regardless of location. All this is done while simultaneously leveraging fresh channels and touch points enabling highly efficient interaction. The channels referred to here may range from direct mail, call centers, programmatic advertising, email, social media, mobile and websites.
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