Disruptive change is happening in the telecommunications industry at a rapid pace. 5G, new market entrants, innovations in business models, mergers, and evolving industry standards require constant adaptation. Communications service providers (CSPs) must be able to respond to rapidly changing conditions yet still comply with all standards. How does a digital core with a true single source of truth help?
Strategic Priorities in a Digital Economy
The digital economy is disruptive. Telecommunications companies need strategic priorities that drive transformation. SAP solutions powered by Approyo supports a reimagined set of end-to-end (E2E) business scenarios to support the strategic priorities of working in a digital environment.
Intelligent operations - New innovations around artificial intelligence, machine learning, blockchain, and more have the potential to drive vast efficiencies around existing business processes and enable new generation processes moving forward.Labor-intensive processes around management of invoices, service tickets, and customer attrition will be among the first processes that leverage new technologies to drive optimization in an intelligent enterprise.
Profitable customer centricity - With new market entrants and OTT players providing heavy competition, successful telcos are extending the use of new technologies to rethink how they can deliver optimal customer experiences, manage profitability, and offer relevant services.Putting customers first and optimizing margins will become more important to drive overall business growth.Focusing on delivering a superior and personalized customer experience will become even more critical to compete effectively.
Innovative business models - The emergence of a sensor-based world opens up the space for platform providers to deliver adapted and scalable solutions for connectivity, insight, applications, and processes in the IoT. Providers can offer sensor-friendly vertical services and solutions to enterprise customers or industry ecosystems, and also develop industry-specific stack-and-build competence and partner ecosystems that target strategic industries, both organically or by acquisition.
Respond quickly to market dynamics
A digital core is a critical component of a modern telecommunications company’s IT architecture to ensure stability and long-term reliability for core enterprise processes. It must also provide the flexibility to adapt quickly to new opportunities, challenges, and regulations. This solid foundation gives you a single source of truth, which in turn enables flexibility for innovation to accommodate new over-the-top (OTT) competitors, new revenue driving business models, and continued industry consolidation.
Create efficiencies throughout the business
The ability to respond quickly is an essential part of managing a telecommunications company. To do this, simulation, prediction, and analytical capabilities are important components. Data is critical for gaining the insight to make decisions. This insight must be at a granular level, so that margins can be optimized to drive profitability by understanding where revenue leakage is happening at the per-subscriber level.
Gain visibility to become more profitable
With the commoditization of core communications services, every telecommunications company is looking for opportunities to maximize margins and profitability. Visibility across the business is the critical component to finding areas to mitigate margin loss and optimize profitability. Granular insights at the subscriber, service, and channel levels provide the opportunity to identify problem areas and react quickly to remedy them.
Leverage new innovations for evolving business models
Customers in every industry are demanding innovation and often look to their CSP to deliver services based on these innovations. The opportunity exists for CSPs that can react quickly and that have a digital core in place to deliver these services. With the right capabilities in place, CSPs are in a prime position to be the providers of choice to enable new services such as connected cars, smart transportation, connected health, and more.
The intelligent ERP
Bringing SAP S/4HANA and SAP Leonardo technologies together as a digital core will result in a more flexible and intelligent enterprise. To achieve next-generation business processes and business models, companies need an intelligent ERP solution that can be continuously enhanced and extended with innovative business services and applications built on emerging technologies, including machine learning, blockchain, and the Internet of Things (IoT). Telecommunications companies that have big innovation appetites or prefer to be early adopters have already begun this journey.
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